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Current policy published on Ellerand.com.
You have 30 days from the date your order is delivered to request a return. Opened, partly used, and empty bottles are covered under the guarantee.
To begin, email support@ellerand.com with your order number. Please wait for return authorization, instructions, and the return address before sending anything back.
Damaged, leaking, or incorrect orders should be reported within 7 days of delivery. Refunds return to the original payment method within 10 business days after the authorized return is received and inspected.
Last updated: July 29, 2026.
Ellerand explains in its published Privacy Policy how it collects and uses customer, order, payment, support, device, cookie, analytics, and marketing information to operate the store, fulfill orders, provide support, improve the site, and protect against fraud.
The policy also describes disclosures to Shopify, payment processors, shipping and fulfillment partners, analytics and advertising partners, and other service providers. It sets out privacy choices and rights, including access, deletion, correction, portability, and advertising opt-out requests where applicable.
For a privacy request or question, email support@ellerand.com or call +1 205 287 9987.
Last updated: July 29, 2026.
Ellerand products are cosmetic haircare for external use. They are not medical devices or drugs, and results vary by person and conditions of use. Please read and follow each product label and directions before use.
Published terms cover eligibility, orders, prices and payments, promotions, product-use cautions, shipping, returns, refunds, privacy, and governing law. The published Shipping Policy, Refund Policy, and Privacy Policy are incorporated into the terms.
For questions about an order or these terms, contact support@ellerand.com.
Read the full Terms of Service
For order, delivery, return, refund, or product questions, contact the Ellerand support team.
Email: support@ellerand.com
Phone: +1 205 287 9987
Ellerand
29146 Renee St
Andalusia, AL 36421
United States
This business address is not the return address. For returns, request authorization first and Ellerand will provide the return instructions and correct return address.